Frequently asked questions

Cybo is a self-serve platform that lets you build your own AI customer support bot. You train it on your business, and it answers your customers automatically, 24/7, on your website and on Telegram — so you never miss a question.

No. Cybo is fully self-serve and needs no coding. You set everything up yourself from a simple dashboard, then add the bot to your website with a single line of code, or connect it to Telegram in a few clicks.

Minutes. Sign up, add your business information, customize how the bot looks and sounds, and install it. Most people have a working bot live before their coffee gets cold.

Yes — the Free plan is genuinely free. You get 1 bot with no credit card required, so you can build and try a real bot before paying anything. See full details on the pricing page.

You add your business information — things like your hours, pricing, policies, and FAQs — and the bot answers customers using that. The more you give it, the better and more specific its answers become.

No. Cybo bots only answer from the information you provide, and they honestly say when they don't know something rather than guessing. No hallucinated answers and no made-up facts.

Your website, through an embeddable chat widget, and Telegram. You can run either or both from the same bot.

Yes — on the Starter and Pro plans. You can jump into any conversation yourself from the shared inbox whenever a customer needs a personal touch, then hand it back to the bot.

On the Pro plan, the bot can check a customer's live account or subscription status from your system in real time — after verifying their identity — so it can answer questions like "Is my subscription active?" accurately and securely.

There are three plans: Free at €0, Starter at €80/month, and Pro at €180/month. See the full breakdown and feature comparison on the pricing page.

No. There are no setup fees, onboarding fees, or hidden costs — Cybo is self-serve, so you only pay the monthly price of your plan (and nothing on Free).

Yes. You can cancel whenever you like from your account — no contracts and no lock-in. Your plan stays active until the end of the current billing period and then won't renew.

Yes, anytime. You can move between Free, Starter, and Pro as your needs change. Upgrades take effect immediately so you get the new limits right away.

Paid plans are billed as a monthly subscription through Stripe, our secure payment processor. Your plan renews automatically each month until you cancel, and we never store your card details.

Yes. Your data is encrypted in transit and isolated per account, so one customer can never access another's information. Read the details in our Privacy Policy.

Only you, from within your own account. Conversations belong to you, and your workspace is isolated so no other customer can see them.

We follow GDPR practices, including rights to access, correct, and delete your personal data. You can find the full detail — and how to exercise your rights — in our Privacy Policy.

It depends on your plan: Free includes community support, Starter adds email support, and Pro includes priority support so you get faster responses when it matters most.

Yes. Start free with no credit card required, build a real bot, and test it in the playground. Upgrade only when you're ready for more bots, channels, or features.